Privacy Policy

Overview

This Privacy Policy explains the categories of information GigFlow CRM handles for workspace operators, clients, guests, and platform administration.

Information Collected

GigFlow CRM stores account information, company details, client inquiries, event data, documents, email activity, files, payments recorded in the system, and technical metadata needed for security and audit trails.

How Information Is Used

Information is used to operate workspaces, manage events, send client communications, generate documents, process subscription billing through Stripe, and maintain security and audit records.

Client and Guest Data

Workspace operators may collect event details, contact information, planning answers, song requests, guest request names, uploaded files, contracts, invoices, and payment records. Operators are responsible for how they collect and use data in their own business.

Third-Party Services

GigFlow CRM may use services such as Stripe for billing/payments, configured SMTP providers for email delivery, Google Calendar integrations, hosting providers, and analytics or monitoring tools. Those services process data according to their own terms and privacy policies.

Google Calendar Data

If a workspace operator connects Google Calendar, GigFlow CRM uses Google Calendar access to list available calendars, let the operator choose a destination calendar, and create or update event entries that reflect bookings in GigFlow. The app does not request Gmail, Google Drive, contacts, or broad calendar read access. Google Calendar tokens are used only for calendar sync and can be disconnected by the workspace operator.

Email Tracking and Audit Metadata

Email open tracking, document view tracking, electronic signature evidence, IP addresses, user-agent details, timestamps, and platform error logs may be used to support operations, security, troubleshooting, and audit trails.

Data Access

Workspace admins can access data entered into their workspace. Platform admins may access operational data to support, secure, and maintain the service.

Retention

Records may be retained for operational, legal, billing, security, backup, and audit purposes. Workspace data may also be exported, archived, or reviewed during account support and retention workflows.